Cancellation & Refund Policy

This policy applies to all bookings made through the Fursat platform (fursat.fun), operated by Fursat Farms Private Limited (CIN: U55101WB2023PTC266520).

This policy is published in compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and Reserve Bank of India (RBI) guidelines on refund processing.

1. Guest Cancellation

Cancellation terms depend on the timing of your cancellation relative to the check-in date:

Cancellation Window	Refund
30+ days before check-in	Full refund (100%)
15–29 days before check-in	75% refund
7–14 days before check-in	50% refund
3–6 days before check-in	25% refund
Less than 3 days before check-in	No refund
No-show (no cancellation, guest doesn't arrive)	No refund

Some Listings may have a custom cancellation policy set by the Host (e.g., stricter or more flexible). The applicable cancellation policy is always displayed on the Listing page before you book and on your booking confirmation.

How to Cancel

• Cancel through the Platform (your bookings page), or
• Email us at hi@fursat.fun, or
• Message us on WhatsApp at +91 70474 74942

Cancellation takes effect from the time we receive and confirm your request.

2. Host Cancellation

If a Host cancels a confirmed booking:

• The Guest receives a full refund (100%) regardless of timing.
• Fursat will make best efforts to find the Guest an alternative property of equal or better quality.
• Repeat host cancellations may result in Listing suspension or removal from the Platform.

3. Refund Timelines

Refunds are processed to your original payment method. The timeline depends on the payment method used:

Payment Method	Refund Timeline
UPI	Up to 5 working days
Debit/Credit Card	5–7 working days
Net Banking	7–10 working days
Wallet	1–3 working days
Bank Transfer / NEFT	5–7 working days

These timelines are in accordance with RBI guidelines. If your refund is delayed beyond the applicable timeline, you are entitled to compensation of Rs 100 per day of delay, as per RBI circular on "Harmonisation of Turn Around Time (TAT) and Customer Compensation for Failed Transactions" dated 20 September 2019.

If you do not receive your refund within the stated timeline, contact us with your booking ID and payment date at hi@fursat.fun.

4. Refund Method

• Refunds are always processed to the original payment method used for the booking.
• If the original payment method is unavailable (e.g., closed bank account), we will work with you to process the refund via an alternative method.

5. Non-Refundable Charges

The following charges, if applicable, are non-refundable:

• Payment gateway processing fees actually incurred (if any, disclosed at time of booking)
• Service convenience fees (if any, clearly disclosed before payment)

No hidden charges will be deducted. All non-refundable items are disclosed before you complete payment.

6. Partial Stays

If you check out early without prior cancellation:

• No refund for unused nights unless the Host agrees otherwise.
• If you leave early due to a property issue (safety, cleanliness, misrepresentation), contact us immediately. We will investigate and, if the complaint is valid, issue an appropriate refund or arrange alternative accommodation.

7. Extenuating Circumstances

Full refunds (100%) are provided regardless of the cancellation policy in the following situations:

• Natural disasters affecting the destination (floods, earthquakes, landslides — common in Northeast India)
• Government-issued travel bans or advisories for the destination
• Serious illness or injury of the Guest (with medical documentation)
• Death of the Guest or an immediate family member
• Pandemic-related restrictions (lockdowns, border closures)

Claims under extenuating circumstances must be submitted within 14 days of the affected check-in date with supporting documentation.

8. Modifications

• Booking date changes are subject to Host availability and may result in price adjustments.
• If a modification results in a lower price, the difference will be refunded per the timelines above.
• If a modification results in a higher price, the additional amount must be paid before the change is confirmed.

9. Consumer Rights

Nothing in this policy restricts your statutory rights under the Consumer Protection Act, 2019. You retain the right to approach the appropriate Consumer Disputes Redressal Commission (District, State, or National) for any grievance.

10. Dispute Resolution

If you are unsatisfied with a refund decision:

1. Email our Grievance Officer at yogesh@fursat.fun with your booking ID and details.
2. We will acknowledge your complaint within 48 hours.
3. We will resolve the complaint within 1 month.
4. If unresolved, you may approach the Consumer Forum or pursue arbitration as described in our Terms of Service.

11. Contact

For cancellation or refund queries:

Email: hi@fursat.fun Phone / WhatsApp: +91 70474 74942 Grievance Officer: Yogesh Bansal (yogesh@fursat.fun)